Frequently Asked Questions

We offer a comprehensive range of computer repair services, including hardware diagnostics, software troubleshooting, virus and malware removal, operating system installations, and hardware upgrades. Whether your computer won’t turn on, is running slowly, or has any other issues, our expert technicians are here to help!

Yes here at Raven Computers we have experience repairing Laptop screens and installing replacement batteries for all major laptop brands. 

Signs that your computer may be infected with a virus include frequent pop-up ads, slow performance, unexpected crashes, unusual error messages, and unauthorized changes to your settings. If you suspect your computer has a virus, it’s best to contact us for a thorough diagnostic and virus removal service.

Yes, we offer on-site support for both residential and business clients. Our technicians can come to your location to assess and resolve computer issues directly, ensuring minimal disruption to your daily activities.

Remote support allows us to access your computer over the internet to diagnose and resolve issues without needing to be physically present. You simply need to grant us permission to connect to your device, and we can perform repairs, updates, and troubleshooting as if we were right there with you. 

To enhance your home or business network, consider upgrading your router to a more powerful model, using a wired connection for stationary devices, and ensuring your network security is up to date. We can assess your current setup and provide tailored recommendations to optimise your network performance and security.

We recommend backing up your data at least once a week, but daily backups are ideal for critical information. Regular backups help ensure that your data is safe in case of hardware failure, accidental deletion, or cyberattacks. We offer cloud backup solutions to make this process easy and secure.

Local backup involves saving data to a physical device, such as an external hard drive, which can be easily accessed but is vulnerable to theft or physical damage. Cloud backup, on the other hand, stores data on secure servers accessible via the internet, providing protection against data loss due to hardware failure or disasters. Both methods have their advantages, and using a combination of both is often the best approach.

If your computer won't turn on, start by checking the power source—make sure it's plugged in and that the outlet is working. If the power light doesn't turn on, it could indicate a hardware issue. If the computer powers on but fails to boot, there may be software or operating system problems. In either case, feel free to contact us for a thorough diagnosis and repair.

Absolutely! We specializs in providing IT solutions for small businesses, including networking setup, data protection, hardware procurement, and ongoing technical support. Our goal is to help your business run smoothly and efficiently.